Returns and exchanges

Because payment happens at the door, you can inspect the item as you receive it — if it isn't right or it's damaged, you can hand it back to the courier without paying.

After you've accepted the item

If the size doesn't work or you spot a defect after accepting the item, contact the boutique directly within 3 days of delivery (by phone or Instagram, both shown on the boutique's page). The item must be unworn, tagged and in its original condition.

Faulty items

Under consumer protection law you have the right to request a replacement, a repair or a refund for a faulty item. As payment is in cash, refunds are issued directly by the boutique.

MUSEONYX's role

MUSEONYX is a platform connecting independent boutiques with customers — responsibility for the quality and description of a product rests with the boutique selling it. If a dispute arises, you can also reach out to us and we'll help the parties find a resolution.